Top Skills
Technical Skills
- O.S. Usage (Windows, macOS, Linux)
- System Analysis & Troubleshooting
- Process and Dashboard Development
- System Administration & Management (Active Directory, JAMF, SCCM, VMWare)
- Programming & Scripting (Python, Bash, C#)
Professional & Soft Skills
- Expert Customer Service
- User & Stakeholder Communication
- Cross-functional Collaboration & Conflict Prevention
- Process Adherence & Optimization
- Knowledge-Base Lifecycle Management
Professional Experience
Technology Support Expert
Education Administration Center
2022 - Present
- Provided on-demand technical customer service and support to enterprise users.
- Managed system provisioning and ensured compliance using administrative tools (Active Directory, JAMF).
- Facilitated inter-departmental communication for inventory management and system compliance.
OnSite Computer Technician
Local School District Technology Administration Building
Fall 2019 - Summer 2022
- Led helpdesk operations, providing rapid IT support and customer service.
- Directed the configuration, deployment, and asset management of over 10,000 diverse computing devices.
- Performed comprehensive maintenance of Linux, Mac, and Windows endpoints.
I.T. Technical Support
Nuclear Laboratory
Summer 2018 to Summer 2019
- Delivered professional phone-based technical support to science and engineering professionals.
- Configured secure multi-OS environments (Windows, Linux, Macintosh) for critical office and cellular systems.
- Assisted with site-wide migration from Google Services to Microsoft Exchange and O365.
Education & Certifications
Education
Bachelors of Science - Network Operations and Security
Western Governors University
Fall 2021 to Spring 2025
Professional Certifications
AWS Certified Cloud Practitioner
(November 2024)
Cisco CCNA
(December 2024)
ITIL® Foundation Certificate
(December 2023)
CompTIA® Security+
(July 2022)
CompTIA® Network+
(July 2021)
CompTIA® Project+
(June 2021)
CompTIA® A+
(January 2021)